Shipping Policy
What is the delivery time?
The delivery time consists of two phases:
1. Processing time
Within 1–2 working days after placing the order, it will be checked, approved, and packed. The package is then prepared for shipment.
2. Delivery time
New Zealand: 5–10 working days
Shipping is handled by New Zealand Post.
All shipping times exclude any possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After shipping, the customer will receive an email with a tracking number.
The order can be tracked here: https://www.noauma.com/apps/parcelpanel
For logistical reasons, the order may be shipped in multiple partial shipments.
My tracking number isn’t working
It can take up to 5 business days for tracking information to update after dispatch.
If no update appears after a few days, please don’t hesitate to reach out to our Customer Care Team at support@noauma.com — we’ll be happy to look into it for you 💛
Your satisfaction is our top priority.
We believe in human-to-human connection, honest, simple, and accessible. Do you have a question or need help? Send us an email, and we’ll get back to you within 24 hours.
We’re here for you.
You never pay too much
At Noauma, we believe in honest pricing, no stress, no tricks. You pay what it’s worth, no more, no less. Quality doesn’t have to come at a high price, and you should feel good wearing it. We also love offering great discounts and always keep our customers informed about exciting sales!
Rooted in a deep respect for nature
At Noauma, we move with a genuine heart for nature. We believe that small, mindful choices can shape a better world. Protecting nature isn’t about being perfect, it’s about moving with intention, one piece at a time.